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RETURN & EXCHANGES

In the rare eventuality you wish to return or exchange a product, please be guided by the following points.

  • Our Returns & Exchange policy lasts 7 days. If 7 days have gone by since your receipt of the order, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a Return /exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Acceptance of Return / Exchange is restricted to scenarios such as aberration in colours from what is shown in the website to the actual, or in the event of a defect in the product.
  • Non-returnable items: Jewellery, gift cards, Sarees with detached blouse / tassling done
  • To initiate a return, please write to us at info@Iraivi.com, with complete information - Order Details, the reason behind your intention to Return / Exchange the product .This should be done within 7 days from the date of receiving the products for us to assess, validate and accept or decline a return.
  • Iraivi reserves the right to refuse a return / exchange if found not valid, in which case the relevant reasoning will be provided to you
  • Returns shipping – Once we confirm the acceptance of Return / Exchange , kindly ship the product back to the following address Iraivi, No.229, Velachery Main Road, Sembakkam, Chennai - 600 073, Tamil Nadu, India- 600073.
  • You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If we process a refund, the cost of shipping, and any import duties, levies, payment gateway charges and currency conversion fees as part of the refund process of the product will be deducted. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please Note:

Iraivi cannot be held responsible for any damage that occurs to the sari after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear. If you have requested false and pico, and/or sari tassling/ blouse detachment services to your purchased saree, exchanges / returns are not permitted.

REFUNDS

  • Should you wish you avail a refund please email to us with complete order/invoice details to info@Iraivi.com or call us on +91 98842 77677
  • We will assess the same and confirm back to you our acceptance or otherwise towards your request to refund
  • Upon acceptance to your request , kindly ship the product back to the following address - Iraivi, No.229, Velachery Main Road, Sembakkam, Chennai - 600 073, Tamil Nadu, India- 600073.
  • Please ensure that the product is unused & returned in good condition in the original packaging
  • Upon receipt of the returned product, we will inspect the same and validate your claim before confirming our decision to refund or otherwise.
  • If you claim is approved, then your refund will be processed, and a credit will automatically be applied to the source of payment, within 4 working days.
  • You may also opt to park the funds with us for a futuristic purchase or choose any alternative product of your choice of the same value or higher from our list of product.
  • If the value of the product chosen is more than the credit available, we will help you in paying the difference so as to complete the order.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

CANCELLATIONS OF ORDERS

  • We start processing your order as soon as you pay for the same and hence we do not encourage any cancellation of orders.
  • If you wish to discuss further regarding a potential cancellation please contact our customer support team at +91 98842 77677 or email to inf@iraivi.com

 

OUT OF STOCK ITEMS

  • Iraivi is committed to ensure availability and accuracy of inventory exhibited on the website. However, if we are unable to ship your purchased items due to unavailability or damage, we will inform you within 2 days of your purchase date and process a refund to your credit card account. All refunds are subject to normal banking procedures.